AI-POWERED
INCIDENT RESPONSE
MANAGEMENT

Collaborate effortlessly in a single Slack channel, smoothly linked to tools and team members, leading you from initial statement to solution with clarity and effectiveness.

AUTOMATED
INCIDENT
MANAGEMENT
Workflow
AI PostMortem
Slack
StatusPage
PagerDuty
Runbook

Take a tour of Octoplus Incident Management

Smart Incident Management and Response with AI

Provide organisations a centralized hub for managing incidents, streamlining processes, and improving overall response times

VISIT

www.gooctoplus.com

Start your 14 days free trial today.

# inc-2024342231-notify-service-error-rate
Octo Bot

Role Update

@Sachin has been assigned the Incident Commander role.

Octo Bot

You have been elected as the Communications Liaison role.

Start Incident Swiftly

Collaborate effortlessly in a single Slack channel, smoothly linked to tools and team members, leading you from initial declaration to final resolution with clarity and effectiveness.

  • Instantly set up your channel in seconds using /incident.
  • Automatically generate a channel when required with PagerDuty auto-create.
  • Stay guided by nudges and automations throughout the process.

Summon Your Team

Bringing in the appropriate individuals at the correct moment, and keeping your leadership or business teams informed, reduces ambiguity regarding ownership. This facilitates productive collaboration in resolving incidents collectively.

  • Ensure timely escalation to the appropriate individuals.
  • Define key roles to enhance clarity and accountability.
  • Establish, assign, and track tasks with corresponding follow-ups.
# inc-2024342231-notify-service-error-rate-is-high
Sachin

We're experiencing a massive influx of support tickets, predominantly failing SMS OTP and order confirmation emails...

Octo Bot
Status Update

The incident status has changed to Identified

Octo Bot
PagerDuty Page Notification

Authentication Team Escalation Policy triggered

Post-Mortems / 2024-03-04

User Impact

Describe how this incident affected users and services

  • The incident caused significant disruption to user logins and delivery of crucial notifications
  • Multiple communication channels were impacted

Timeline

Time Event
2024-03-04 T22:31 UTC Incident created
2024-03-04 T22:32:28 UTC User sachin assigned incident_commander
2024-03-04 T22:33:00 UTC Significant surge in error rate detected

Make Incident Post-Mortem and Summary effortless.

After closure, eliminate the manual burden of writing PostMortems. We'll transform incidents into opportunities with automatically generated PostMortems and Summaries.

  • AI-generated PostMortem from incident channel, Google Meet, and other sources.
  • Bring team up to speed with AI Generated Incident Summaries during Incidents.

Keep everyone informed

Make sure to provide prompt updates to your team, leadership, and customers without any delays. Simplify communication to improve visibility.

  • Use the Statuspage integration to keep customers informed.
  • Share AI-generated updates and track them via a live #incidents channel feed.
  • Create instant action items and automated follow-ups using AI.
# inc-2024342231-notify-service-error-rate-is-high
Octo Bot
Status Update

The incident status has changed to Identified.

Octo Bot
Severity Update

Incident severity changed to SEV3. Minor production scenario.

Michael

We've initiated an ongoing investigation related to the authentication service...

Simple, Transparent Pricing

Start free. Scale as you grow. No hidden fees.

Starter

$0/mo

Perfect for small teams getting started with incident management.

  • Up to 5 team members
  • Slack integration
  • 10 incidents/month
  • Basic runbook templates
  • Community support
Get Started Free

Enterprise

Custom

For large organisations with advanced security and compliance needs.

  • Everything in Pro
  • SSO / SAML authentication
  • Dedicated account manager
  • Custom integrations & API
  • SLA-backed uptime guarantee
  • On-premise deployment option
Contact Sales

Documentation

Restricted Access

Our documentation portal is currently available to registered customers and partners only. For access, please reach out to our team.

Contact via Email

aomkar@gooctoplus.com